Co-op Legal Services wanted to improve its existing mailroom process to handle inbound correspondence in a more efficient and compliant manner, to better serve its clients and to improve speed of response.
By digitising its mailroom processes, operational efficiency increased, and customer service improved. Co-op Legal Services continue to work closely with the team at Embrace Digital, taking advantage of the latest technologies to continuously improve service delivery.
“We have increased operational efficiency and improved our service to customers. Crucially, we now have a complete audit trail for inbound communications; As a regulated organisation this is very important to us.”
James Barron, Life Planning & Legal, CLS Technology