Co-op Legal Services - Digital Mailroom Success Story

Our PeopleServices

0333 577 2629

Co-op Legal Services wanted to improve its existing mailroom process to handle inbound correspondence in a more efficient and compliant manner, to better serve its clients and to improve speed of response.

By digitising its mailroom processes, operational efficiency increased, and customer service improved. Co-op Legal Services continue to work closely with the team at Embrace Digital, taking advantage of the latest technologies to continuously improve service delivery.

“We have increased operational efficiency and improved our service to customers. Crucially, we now have a complete audit trail for inbound communications; As a regulated organisation this is very important to us.”
James Barron, Life Planning & Legal, CLS Technology

Read the full case study here.

 

 

 

 

Lyons Davidson Solicitors is a full-service legal practice operating throughout the UK. It has been providing services to businesses, individuals, ...

Devro is one of the world’s leading suppliers of collagen casings for food, used by customers in the production of a wide variety of sausages and ...

Co-op Legal Services wanted to improve its existing mailroom process to handle inbound correspondence in a more efficient and compliant manner, to ...

Virtual roundtable, hosted by Today’s Conveyancer
Wednesday 2nd December 2020
10.30am – 12noon ...

PensionBee improve handling times by around 50% by improving document transfer into Salesforce. 

 

2nd April 2020
A message to all our contacts from Chris Thomas, Managing Director, Embrace Digital


“During ...

As 2019 draws to a close and the Christmas festivities begin, we also celebrate another successful year for Embrace Digital; where team ...

Embrace Digital recently hosted its Intelligent Automation Seminar at Manchester United’s Old Trafford venue aka “The Theatre of Dreams”. ...

Embrace Digital is delighted to welcome Swati Mathur to the team as a Junior Developer. Swati has a wide range of coding experience, is ISTQB ...

Katherine will be doing the Cancer Research UK challenge in March to walk 10,000 steps per day so if you see her pacing about the office during ...