Technical Support.

For even the most well executed systems, things still go wrong from time to time. We offer a full technical support function which allows you to raise issues as needed. These are addressed by our team of knowledgeable consultants, to get you back up and running with the minimum of fuss.

We pride ourselves on providing a UK based, friendly team of people who are responsive and communicative throughout the investigation and resolution of your issue. Your call isn’t just a case reference, we understand every call matters – if it’s important to you, it’s important to us.

Whether your system was implemented by us or somebody else, we can help.

Embrace A New Way of Thinking.

Post-delivery, our delivery team will run through your system with our support team to ensure a good understanding of all components and high-level system design. For any issues raised, the support team log and review, with support from the delivery team where needed.

We work with your team throughout the call resolution process to ensure that you always know the status of the call. Upon resolution, we update you on the cause of the issue, how it was resolved and any steps required to mitigate against recurrence.

The Process ...

Step One

You log a call via e-mail or phone. We log your call, assign a case reference and do an initial triage to identify who is best placed to deal with it.

Step Two

We review the support call, liaising with your team if needed to obtain more details, conduct remote sessions and assist with any other information, such as the provision of logs.

Step Three

Once the root cause has been established and a viable resolution identified, we deploy the resolution in your test environment for review.

Step Four

Upon sign-off, we implement the changes in your Production environment and monitor prior to closing the call.

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