Digital Mailroom.
Inbound communication is key to all organisations. However, where inbound communications are centric to the customer experience, management of all channels in as consistent manner as possible is critical for the service provided. An Inbound Mail solution can encompass the digitisation of paper content at the point of receipt alongside the ingestion of electronic content from e-mail or portal channels meaning that all communication can be handled in the same manner via the same processes, regardless of the channel.
Maybe you need a whole implementation or perhaps you already have a solution that is not performing as expected or hasn’t met the expected benefits originally identified. We can work on a consultancy basis to review the implementation, identify the key challenges and propose a plan of work to bring the system up to expectation. We will discuss with you why the challenges exist and how we feel our proposals will have a positive impact so that you evaluate before committing.
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