Legal Mailroom.

The legal sector has a requirement to deliver services to the highest standards possible, while maintaining efficient processing. Legal processes are often heavily reliant on the communications that are exchanged in the cases being handled and fast routing of these communications is therefore essential to maintaining efficiency and status visibility for the end customer.

A solution from Embrace Digital can encompass the digitisation of paper content at the point of receipt into the business alongside the ingestion of electronic content from e-mail or portal channels meaning that all communication can be handled in the same manner via the same processes allowing for consistency, regardless of the channel.

Once ingested, automated technology allows documents to be classified and matched to a case in a matter of minutes, meaning that communications are available for the case handlers to pick up and action quickly after receipt into the organisation mitigating against heavy manual intervention being required across multiple different processes.

Perhaps you already have a solution that is not performing as expected or hasn’t met the expected benefits originally identified. We can work on a consultancy basis to review the implementation, identify the key challenges and propose a plan of work to bring the system up to expectation. We will always provide the reasons why we feel the challenges exist and how we feel our changes will have a positive impact so that you can be confident that the proposals have been well thought out before embarking on the work.

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How Does It Work?


Documents can be scanned, emailed or imported from almost any source


Our machine learning engines interpret document content to automatically classify by type


Key data is extracted using rules and sophisticated matching algorithms


Data can be manually validated with business rules to ensure integrity


Documents and data are output to line of business applications for onward processing

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Feature One .

Intuitive user processes to allow for consistent processing of inbound communications through a consolidated platform with manual handling and processing errors being reduced and only exceptions needing to be picked up by operators.

Feature Two .

Reduction in handling times for physical and electronic content meaning that SLAs for allocation of communications to the case are significantly reduced.


Here are a few common queries relating to Legal Mailroom processing.

Yes, this is common for companies using processing solutions and is just a part of the standard operating processes to build in multiple waves of processing per day.

Yes, with all of our solutions, they are scalable as required. The main processes can be built with volume capacity to suit day one and as you grow, volumes can increase and more processes added if required.

Yes, our project delivery teams work with you to define your full requirements, coordinate the process with you and keep you updated on progress.

Yes, we are able to provide consultancy to evaluate existing systems and make recommendations for improvements/changes as needed.

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Related Case Studies.

Take a closer look at some of success stories with Legal Mailroom technology...

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