Legal Mailroom.
The legal sector has a requirement to deliver services to the highest standards possible, while maintaining efficient processing. Legal processes are often heavily reliant on the communications that are exchanged in the cases being handled and fast routing of these communications is therefore essential to maintaining efficiency and status visibility for the end customer.
A solution from Embrace Digital can encompass the digitisation of paper content at the point of receipt into the business alongside the ingestion of electronic content from e-mail or portal channels meaning that all communication can be handled in the same manner via the same processes allowing for consistency, regardless of the channel.
Once ingested, automated technology allows documents to be classified and matched to a case in a matter of minutes, meaning that communications are available for the case handlers to pick up and action quickly after receipt into the organisation mitigating against heavy manual intervention being required across multiple different processes.
Perhaps you already have a solution that is not performing as expected or hasn’t met the expected benefits originally identified. We can work on a consultancy basis to review the implementation, identify the key challenges and propose a plan of work to bring the system up to expectation. We will always provide the reasons why we feel the challenges exist and how we feel our changes will have a positive impact so that you can be confident that the proposals have been well thought out before embarking on the work.
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