Digital Mailroom.

Inbound communication matters to everyone. When it’s at the heart of your customer experience, handling all incoming messages the same way is crucial. With our Inbound Mail solution, paper gets digitised on the spot, and emails or portal submissions feed into the same, streamlined process. No matter how it arrives, everything is managed smoothly and consistently.  

Need a fresh start or dealing with a system that’s not meeting expectations? We can take a look, pinpoint the issues and suggest practical steps to get things on track. We’ll explain our thinking, show you how it helps and make sure you feel confident before moving forward.

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How Does It Work?

With a few simple steps, documents go from point of ingestion to line of business application, meaning fast initial processing for inbound communications.

Ingest

Documents can be scanned, emailed or imported from almost any source

Classify

Our machine learning engines interpret document content to automatically classify by type

Extract

Key data is extracted using rules and sophisticated matching algorithms

Validate

Data can be manually validated with business rules to ensure integrity

Integrate

Documents and data are output to line of business applications for onward processing

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Feature One.

Automated tools sort and label documents within minutes, pulling them straight into your workflow. No more digging through piles or jumping between systems. Your key people see what they need right away, freeing their time for tasks that truly matter—like helping customers or streamlining operations.

Feature Two.

A single, consistent process handles all incoming communications, whether they’re on paper, via email or through online portals. Our in-depth reports and analytics highlight patterns, track performance, and make it easier to audit and trace every step. With this added visibility, it’s simpler to spot issues, fix them fast and keep everything running smoothly.

FAQ's.

Here are a few common queries relating to Digital Mailroom processing.

All the solutions that we supply can be scaled as required in terms of processing volumes. Customers can start with a base infrastructure and license for initial volumes and should the requirement grow, we can work you to advise on extending the infrastructure and the selecting the most cost-effective license options. Scaling examples can also be provided prior to initial commitment.

We can review your current processes and provide options on how automation could be introduced and the expected benefits. We can work with your team to map out the process as it could be with the process changes and ensure that all aspects are workable for your business.

If you have more questions, please feel free to get in touch with our team.

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Digital Mailroom.

How Does It Work?

FAQ's.

Related Case Studies.

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